Who we are

The New York State Bridge Authority Office of the Toll Payer Advocate (TPA) has been established as a last resort to assist customers who were unable to resolve toll issues relating to their bridge travel after contacting either the E-ZPass and/or Tolls By Mail Customer Service Centers:

The TPA is an independent ombudsman that operates free of charge to help you. Ways in which we may help you includes, but are not limited to:

Resolution of long-standing problems

Independent and impartial advice

Internal recommendations for administrative reforms

Provide customer service that will listen, learn and advocate

How to Request Our Help

Step 1:

In order for the TPA to provide support, vehicle owners must first contact the NY E-ZPass Customer Service Center or the Tolls by Mail Customer Service Center.

NY E-ZPass Customer Service Center: (800) 333-8655 or www.e-zpassny.com

Tolls by Mail Customer Service Center: (844) 826-8400 or www.tollsbymailny.com

We cannot assist you until you have first contacted at least one of the two services.

Step 2:

Check that your issue specifically relates to a NYSBA facility:

Bear Mountain Bridge
Newburgh-Beacon Bridge
Mid-Hudson Bridge
Kingston-Rhineclilff Bridge
Rip Van Winkle Bridge

If your issue is unrelated to one of these facilities, you may wish to contact one of the resources below:

MTA Bridges and Tunnels Office of the Toll Payer Advocate: www.mta.info/tpa

Port Authority of NY & NJ Office of the Toll Payer Advocate: www.panynj.gov/tpa.html

New York State Thruway Authority Office of the Toll Payer Advocate: thruway.ny.gov/tpa/

Step 3:

If you wish to contact the NYSBA Office of the Toll Payer Advocate, please send us an email to this address: info@nysba.ny.gov

Your email MUST include the following information:

First and Last Name
Address
Phone Number
Email
Violation Number(s)
Toll Bill or E-ZPass Account Number(s)
Vehicle License Plate Number (Letters and Numbers Only, please)
A short description of the issue you are experiencing

NOTE: The New York State Bridge Authority does not currently participate in the NYS DMV Registration Suspension program.

If your issue relates to a DMV Suspension, please contact NY E-ZPass Customer Service Center’s Registration Suspension line:

Port Authority of NY & NJ DMV Suspension Line: (718) 313-9425

NYS Thruway Authority DMV Suspension Line: (718) 313-9414

MTA Bridges & Tunnels DMV Suspension Line: (718)-313-9424

Contact Us.

Don't Ignore Your Toll Problems. Solve them.

If you have a toll problem, please contact us for help.

Explore Our Bridges

Bear Mountain

Newburgh-Beacon

Mid-Hudson

Kingston-Rhinecliff

Rip Van Winkle

New York State Bridge Authority